PRIVACY POLICY

We at Noirajya.com (“Platform”) respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website or mobile app.

Information We Collect

When you use our Platform, we may collect the following:

• From Customers & Drivers:
  • Name, phone number, address, and location (to show nearby shops).
  • Order details (products ordered, shop selected).
• From Vendors (Shops):
  • Shop name, address, contact details, product listings, and subscription details.
• Automatically Collected:
  • Device information, IP address, browser/app type.
  • Cookies or similar technologies (if used for analytics).

How We Use Your Information

We use the collected information to:

• Connect customers with nearby shops.
• Share customer order details with Vendors.
• Manage Vendor subscriptions.
• Improve and secure our Platform.
• Communicate important updates, offers, or support messages.

Sharing of Information

• Customer details are shared only with the Vendor they order from. Vendors might share order details with delivery drivers for order delivery.
• Vendor details (shop name, address, contact number) are visible to customers on the Platform.
• We do not sell, rent, or trade your personal information to third parties.
• We may share data if required by law or government authorities.

Payments

• Customers pay Vendors directly via Cash on Delivery (COD).
• We do not store or process customer payment details.
• Vendor subscription fees are handled through secure third-party payment providers.

Data Security

• We take reasonable steps to protect your information from loss, misuse, or unauthorized access.
• However, no method of transmission over the internet is 100% secure. Use the Platform at your own risk.

Your Rights

You may:

• Request correction or deletion of your data.
• Opt-out of receiving promotional messages.
• Stop using the Platform and request account deletion at any time.

Children’s Privacy

Our Platform is not intended for children under 18. We do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by updating the “Effective Date” above.

Contact Us

If you have questions about this Privacy Policy, reach out by filling up the Contact Form in the Contact Page.