SELLER POLICIES

This Seller Policy explains the rules for shops (“Vendors”) using Noirajya.com (“Platform”). By creating a shop profile, you agree to follow these rules.

1. Shop Profile & Information

• Vendors must provide accurate shop details, including name, address, phone number, product list, and prices.
• Vendors are responsible for updating their information whenever changes occur.
• False, misleading, or outdated information may lead to suspension of the shop profile.
• Seller Store Policies includes “Return & Refund Policies“, “Delivery Policies” & “Customer Service Policies” which are set by the Seller’s themselves.

2. Subscription & Fees

• Vendors must pay Subscription Fees to keep their profile active.
• Subscription fees must be paid in advance through the payment options we provide.
• Fees are non-refundable, except in cases of duplicate payments or technical errors (see Refund & Cancellation Policy).

3. Product Listings

• Vendors must list only products or services they are legally allowed to sell in India.
• Prohibited items include:
  • Alcohol, tobacco, drugs, weapons, explosives
  • Medicines without prescription
  • Counterfeit, stolen, or pirated goods
  • Any illegal or harmful items (see Prohibited Products Policy for details).
• Vendors are responsible for the accuracy of product descriptions, prices, and stock availability.

4. Orders, Delivery & Payments

• Vendors are fully responsible for fulfilling customer orders placed through the Platform.
• Vendors must ensure timely delivery and good quality of products.
• All payments are Cash on Delivery (COD), collected directly from customers.
• Any refunds, replacements, or disputes must be handled directly between the Vendor and the customer.

5. Customer Service

• Vendors must respond politely and quickly to customer inquiries, complaints, or issues.
• Failure to provide reasonable customer support may result in removal from the Platform.

6. Vendor Responsibilities

By using the Platform, Vendors agree to:

• Deliver safe and genuine products.
• Avoid overcharging or misrepresenting products.
• Comply with all applicable Indian laws and regulations.
• Not misuse customer data (phone numbers, addresses, etc.).

7. Platform Rights

• We may suspend, remove, or block any Vendor that violates this policy or receives repeated complaints.
• We may update or change this Policy at any time. Vendors will be notified of major changes.
• We are not responsible for Vendor business losses, cancellations, or disputes.

Contact Us

If you have any questions, reach out by filling up the Contact Form in the Contact Page.