This Refund & Cancellation Policy applies to both Customers and Vendors (Shops) using Noirajya.com (“Platform”). Please read it carefully.

1. For Customers (Orders)

Our Role

• We are a platform that connects customers with local shops.
• We do not sell, deliver, or collect payment for any products.
• All payments are Cash on Delivery (COD) and are made directly to the shop at the time of delivery.

Order Cancellation

• Customers may cancel orders by contacting the shop directly.
• Shops may cancel an order if the product is unavailable or delivery is not possible.
• We are not responsible for any cancelled orders.

Refunds

• Since payments are made directly to the shop, any refunds must be handled between the customer and the shop.
• We do not process or guarantee refunds.
• Customers should request a bill or receipt from the shop for proof of payment.

Disputes

• If there are issues with product quality, wrong items, or non-delivery, customers must contact the shop directly.
• We may share shop details for communication but are not responsible for resolving disputes.

2. For Vendors (Subscription Fees)

Free Trial

• Vendors receive free trial during different offers.
• Offers can be recalled or changed at the sole discretion of the Platform.

Subscription Fees

• After the free trial, Vendors must pay Subscription Fees to keep their profile active.
• Subscription fees are payable in advance using the payment methods provided on the Platform.

Cancellation of Subscription

• Vendors may cancel their subscription at any time by contacting our support team.
• Once cancelled, the shop profile may be deactivated or removed from the Platform.

Refunds on Subscription

• Subscription fees are non-refundable.
• Partial refunds are not provided if a Vendor cancels before the end of a billing cycle.
• Exceptions may be considered only in case of duplicate charges or technical errors, at our sole discretion.

3. Our Responsibility

• We only provide the digital space where shops and customers can connect.
• We are not involved in product sales, delivery, payments, or refunds.